The ball player out of Brazil had questioned a withdrawal prior to submitting which ailment. The gamer after verified the issue had been solved and he previously received their winnings. For this reason, i noted the brand new complaint as the ‘resolved’ within our program. The player away from Southern area Africa has expected a detachment prior to entry that it complaint.

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The ball player away from Chile might have been blocked most likely because of unproductive verification. The ball player out of Germany questioned as to the reasons he was capable deposit and you can eliminate €20009 regarding the gambling establishment. Whenever inquired about the possibility of a refund, we regretfully informed the ball player it absolutely was extremely hard. The player out of Germany is actually against difficulties doing the brand new KYC processes. His files had been many times refused to have contradictory grounds even after meeting all the criteria.

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Despite having a totally verified account, the ball player had been waiting around for the brand new commission, suspecting one to bCasino try unwilling to spend. The player advertised betting €1460 having a great €10 added bonus and you will confronted unreactive service. The issue are fixed, and the ailment is actually designated since the ‘resolved’ by you. The player of Mexico battled which have document verification to own BooCasino and you can Galactic Wins.

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The issue had been efficiently fixed, as well as the athlete got indicated her appreciation to your Grievances Party for their direction. The gamer away from Bulgaria had transferred €20 through Revolut in order to a gambling establishment, however the number had not been credited so you can their membership and you can their account had next become blocked. After she registered her complaint, she was asked to incorporate extra info such as the fee acknowledgment as well as the reason behind the new account take off. Although not, the player later reported that the money ended up being credited in order to her account, and therefore, chose to cancel the woman ailment. The player out of Slovenia features requested a withdrawal more than two months prior to submitting that it criticism.